Privacy Policy

Introduction

Selvara is committed to protecting your privacy and handling your personal data with care and transparency. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our real estate rental services or interact with our website. We comply with the Personal Data Protection Act 2012 (PDPA) of Singapore and maintain rigorous data protection standards.

By using our services or providing us with your personal information, you consent to the collection and use of your data as described in this policy. If you have questions about our privacy practices, please contact us at [email protected].

Information We Collect

Personal Information You Provide

When you engage our services, we collect personal information that you voluntarily provide, including:

• Name, email address, and phone number
• Residential address and nationality
• Employment information and company details
• Property preferences and rental requirements
• Financial information relevant to rental applications
• Identification documents required for tenancy agreements

Information We Collect Automatically

When you visit our website, we automatically collect certain technical information:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website and search terms used
• Cookies and similar tracking technologies

How We Use Your Information

We use your personal data for the following purposes:

• Providing real estate rental services and property recommendations
• Conducting tenancy risk assessments and market analysis
• Facilitating communication between you, landlords, and property owners
• Preparing and negotiating lease agreements
• Managing long-term tenancy relationships through our Continuum service
• Responding to inquiries and providing customer support
• Sending service updates and relevant property information
• Improving our website functionality and user experience
• Complying with legal obligations and regulatory requirements
• Preventing fraud and ensuring transaction security

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: You have given explicit consent for us to process your data for specific purposes
• Contract Performance: Processing is necessary to fulfill our service agreement with you
• Legitimate Interest: We have legitimate business interests in providing quality rental services
• Legal Compliance: Processing is required to comply with Singapore law and regulations

Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your data with:

• Property Owners and Landlords: When necessary to facilitate property viewings and lease negotiations
• Service Providers: Third-party vendors who assist with our operations, such as document management systems and communication platforms
• Legal Authorities: When required by law, court order, or government regulation
• Professional Advisors: Legal counsel, accountants, and consultants bound by confidentiality obligations

All third parties with whom we share data are contractually required to maintain confidentiality and use your information only for specified purposes.

Data Security

We implement robust security measures to protect your personal information:

• Encryption of data in transit and at rest using industry-standard protocols
• Secure servers with restricted access controls
• Regular security audits and vulnerability assessments
• Staff training on data protection and confidentiality requirements
• Incident response procedures for potential data breaches

While we take reasonable precautions to protect your data, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security but remain committed to protecting your information to the fullest extent possible.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Specifically:

• Active client data is retained for the duration of our service relationship
• Historical records are maintained for seven years following service completion for legal and business purposes
• Marketing communications data is retained until you withdraw consent
• Website analytics data is retained for two years

After the retention period expires, we securely delete or anonymize your personal information.

Your Rights

Under Singapore's PDPA, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Withdrawal of Consent: Withdraw consent for data processing where consent was the legal basis
• Data Portability: Request transfer of your data to another service provider in certain circumstances
• Objection: Object to processing based on legitimate interests
• Erasure: Request deletion of your personal data subject to legal retention requirements

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance user experience and analyze website performance. For detailed information about our cookie practices, please refer to our Cookie Policy.

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately at [email protected], and we will promptly delete such information.

International Data Transfers

Your personal data is primarily stored and processed in Singapore. If we need to transfer data outside Singapore, we ensure appropriate safeguards are in place, including data protection agreements that comply with PDPA requirements.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of significant changes by posting a notice on our website or sending direct communication. The "Last Updated" date at the top of this policy indicates when it was last revised. We encourage you to review this policy regularly.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commission (PDPC) of Singapore.